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How to empty your cache?

Caroline Veiders
  • Updated

Introducing the browser cache

Without any action on your side, a part of the myskillcamp Web application is stored locally on your computer, in a so-called cache, by your internet browser, whatever it is: Google Chrome, Internet Explorer, Safari, Microsoft Edge, Firefox... It improves your browsing experience later on, making it faster.

 

The issue

Whenever we improve our application, in some cases your browser could still use the obsolete, local version from its cache. As a result, you may experience all sorts of unexpected problems: some medias won't show, the user interface is wrongly displayed or acts in a strange way, some buttons don't work properly, and much more.

 

The solution

Don't worry! You can force your browser to get the very last version of the application, by running yourself a short & easy procedure, which requires only some keyboard dexterity! The objective is to empty the browser cache.

 

The process depends on which browser you use:

 

  • Google Chrome

  • Safari

  • Firefox

  • Internet Explorer

  • Microsoft Edge

How to empty the cache of Google Chrome?

 

  1. First open your browser - if it's not already opened with this support page!

  2. On Windows, press simultaneously the keys 'CTRL' (or 'Control'), 'Shift' (or a big up arrow; the upper case key), and 'Delete' (or 'Del'): CTRL+Shift+Del

  3. On Mac OS X, press simultaneously the keys 'Command' (or 'Cmd', or the ⌘ symbol), 'Shift' (or a big up arrow: the upper case key!), and the backward deletion key (or 'backspace', or this symbol, or 'Delete', or 'Del'): ⌘+Shift+Del

  4. A Chrome page or tab will open, allowing to clear some data. Make sure to select "all time" as a time range, it's very important! Choose to clear the cached images and files; it's not necessary to clear the other data. The picture below will give you an overview of the resulting screen. Click the 'Clear data' button.

  5. Close and reopen your browser: you're done!

How to empty the cache of Internet Explorer?

 

  1. First open your browser - if it's not already opened with this support page!

  2. On Windows, press simultaneously the keys 'CTRL' (or 'Control'), 'Shift' (or a big up arrow; the upper case key), and 'Delete' (or 'Del'): CTRL+Shift+Del

  3. An Internet Explorer page or tab will open, allowing to clear some data. Make sure to NOT select the "Preserve Favorites website data" checkbox. Choose to delete the temporary internet files and website files; it's not necessary to delete the other data. The picture below will give you an overview of the resulting screen. Click the 'Delete' button.

  4. Close and reopen your browser: you're done!

How to empty the cache in Firefox?

 

1. Start by opening your browser - if it is not already open on this page!

 

2. On Windows, press CTRL (Control), SHIFT (an up arrow; the shift key), and DELETE (‘Del’) at the same time: CTRL+SHIFT+DELETE.

 

3. On Mac OS X, press COMMAND (⌘ symbol), SHIFT (an up arrow; the shift key), and the DELETE key used for deleting the previous character (backspace, this symbol, ‘Del,’ etc.) at the same time: ⌘+SHIFT+DELETE.

 

4. A Firefox page will open, allowing you to clear the browsing data. Start by selecting “All” as the range, this is very important! In the details, choose to clear the cache, as well as the offline website data; there is no need to clear any other information. The image below will give you a preview of the result. Click on “Clear” now.

 

5. Close and relaunch your browser, and that’s it!

 

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Don’t hesitate to contact the Support team for any further information: support@myskillcamp.com
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