The support asks you what your browser is, or its version, but you can't say? Here's how to easily retrieve the answer! Just get to that Internet address with your browser - just click the link, or copy-paste it to the navigation bar of your browser:

https://supportdetails.com/

On the above page you will also find some more technical details which may help us to understand and fix your issue: the version of your operating system, your IP address, and more. No need to understand what this is: if we ask you these details, this page will provide you with the answers. Just push them to us, and then it's in our hands :-)