Before anything else, if you have a question, check our FAQ, a veritable goldmine of information. What’s more, our team add to it on a regular basis 🙂
Accessing it couldn’t be simpler... Follow the guide:
From your training space, go to the top right corner of the screen and click “Help”.
A pop-in will open on your right with “Find your answer quickly”. This is the gateway to our FAQ. All you have to do is type the keyword associated with your question or request:
If, despite our efforts, you still haven’t found what you’re looking for...
You will then have the opportunity to talk directly with a team member via our online chat.
To start a discussion, go to “Help”, again in the top right corner of your training space.
A pop-in will then appear on your right. Go to the “Start a conversation” panel
You will receive an answer as soon as possible. That’s a promise!
How do I contact a member of the team?
1 - In the top right of your dashboard, click “Help”
2 - A window will open in the bottom right. Click “New message”:
3 - Enter your email address and the content of your question or request:
4 - Don’t forget to click the orange arrow in the bottom right to confirm the sending of the message 😉
Good to know: All your exchanges can be viewed in “Your conversations” from the online help course.
5 - When a member is available to talk, you are notified on the interface like below:
Not logged in to the platform? The response notification is also sent to you by email.
6 - Talk to the support team and ask them any questions you have.
Please do not hesitate to contact the Support team if you need further information: email@example.com