Some key terms in this media have been changed,
please see this article for more information.
If you didn’t find your answer in our FAQ, we recommend contacting a member of the team to provide you with a more detailed and personalised response to your request.
How do I contact a member of the team?
1 - In the top right of your dashboard, click “Help”
2 - A window will open in the bottom right. Click “New message”:
3 - Enter your email address and the content of your question or request:
4 - Don’t forget to click the orange arrow in the bottom right to confirm the sending of the message 😉
Good to know: All your exchanges can be viewed in “Your conversations” from the online help course.
5 - When a member is available to talk, you are notified on the interface like below:
Not logged in to the platform? The response notification is also sent to you by email.
6 - Talk to the support team and ask them any questions you have.